ResidentS
Welcome Residents
Log into your AppFolio account to submit maintenance requests and pay your monthly rent.
For quick maintenance help, use AppFolio to submit your request. It's the fastest way to explain the issue, share photos, and get help from a maintenance pro. Remember, if damage is caused by resident misuse, like plumbing issues, you'll be responsible for repair costs.
Maintenance Request
At Simpirent, we aim to address all maintenance concerns promptly and effectively.
For life-threatening emergencies, dial 911 immediately.
For the quickest response, use AppFolio.
Residents are responsible for damage caused by negligence or misuse, such as plumbing issues. Repairs will be made, but the tenant will be billed for labor and materials in such cases.
Please submit your maintenance request through your online portal. Note that requests are reviewed Monday through Friday from 9:00 a.m. to 5:00 p.m., except for holidays. Urgent items should be called into the office immediately .
Pay Rent Online
Make a One-Time Payment
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On the Home or Payments tab, click Pay Now to make a one-time payment.
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If you have saved payment methods those will be displayed, or you can Create a New Payment Method.
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If you are creating a new payment method, you will select the payment method type: Credit or Debit Card or eCheck (direct withdrawal from bank account). You can then enter the associated payment information and click Continue.
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Review the Payment Date and Payment Balance information for accuracy. If you are paying with a credit or debit card, the transaction fee will be displayed. You can switch to eCheck to avoid paying this fee if desired.
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Once you have verified all your payment information, click Make This Payment Now. You will receive a confirmation email once the payment is successfully submitted. The payment may take a few days to process and clear your account. If you didn’t receive a confirmation email your payment may not have been received, please reach out to your property manager.
Set Up an Auto Payment
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On the Home or Payments tab, click Set Up Autopay to create an automatically recurring payment
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If you have saved payment methods those will be displayed, or you can Create a New Payment Method.
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If you are creating a new payment method, you will select the payment method type: Credit or Debit Card or eCheck (direct withdrawal from bank account). You can then enter the associated payment information and click Continue.
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Give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, choose the payment start date.
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Click Create Autopay. You will receive a confirmation email when your payment processes. You can review your autopay details on the Payments tab of your Online Portal.
For more tenant FAQs please visit https://www.appfolio.com/help/online-portal